Avoidance the solution

First tried the app chat assistance which threw me out and no solution was advised. Called the call center and received poor service in that there was no solution given- to deliver a card. The advisor put me on hold for a very long time in an attempt to get me off the call. I filled in the details for the delivery of my new card online so its surprising no one can see when it will be delivered. The 'advisor' needs to avoid the hold button as he is using it to avoid conversations.