SD
Stephen D

1 reviews | Active since Apr 2014

06 Feb 2020, 10:50

AVOID the endless frustration with FNB CONNECT

If you are with FNB Connect, or thinking about joining them.... get out now! Have had endless issues with them in the past 9 months. In the beginning, they were good, reasonably priced and service was good. The flexible model where you can adjust monthly subscription on the go seemed right up my alley. However, something has changed within the last year and their customer experience has become atrocious! I have been going through multiple cases of outrageous international data roaming charges (Rates up to R320/MB)... charged R35k for 630MB on a few days in Portugal?? T&Cs they tell me... so iow, they set the trap for ******ion through their T&Cs. Be warned! Then, Ombudsman cases, changing subscriptions and double billing without customer consent. Then, telling you they'll rectify and follow-up and never do. Then charging for minutes and data, but not applying minutes and data etc. Seemingly endless issues with hours & hours spent on the phone. AVOID all the frustration!... not worth it.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2020, 12:47
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team 

*** 
SD
Stephen D's update10 Feb 2020, 12:28
Reviewer Update
I reget that FNB Connect responded to me, but failed to comprehend the reason for my complaint (yet again!). A sincere word of caution... stay away ladies & gents. Avoid the ongoing hassles.