Avoid Fnb life you cannot rely on them

Absolutely awful experience with fnb life. I took out an insurance policy that covers dread disease/ critical illness and as life would have it got diagnosed with a rare auto immune disorder that left me in fighting for my life in ICU for 6 weeks and hospitalised for over two months. When I came out and had to pay bills and lodged my claim FNB staff were horrible no one had an idea what goes on and constantly had someone different contacting me requesting same documents. Other documents I was told FNB will retrieve themselves to support my claim. I then took it on myself contacted the specialist and hospitals and they told me outright FNB never contacted them and they would have gladly given over the file. Another gesture of kindness as I was in hospital in a coma my husband went to find out about my cover and if he could start the claim process the customer service professional told him that he shouldn't worry about it because I have a life policy and when I die he can use that.. how can someone like this work with the public. Fast forward a few months after we made the claim after a consulted under a recorded telephone conversation said we have a valid claim under the catch all clause due to time spend in ICU and a promise that after the normal documents from us the rest will be collected by them my claim got closed because they apparently can't get the documents from the specialists. Again contacted the specialists they said no contact from fnb. It's simple they have no compassion,professionalism and there cannot be bothered with doing anything from there side and don't want to pay but will gladly collect your premiums monthly.. this has left me basically financially ruined as I had to take out loans and make payment arrangements when I was according to the consultant covered and would recieve the pay out.. I would advise everyone to look elsewhere for peace of mind you can't rely on this institution and will gladly leave your family in dire straights in the most difficult time because of either staff who are not competent or refusal to pay. Even the claim doesn't show on my app. Honestly a ********** daylight ******* you cannot enter the bank without them trying to sell **** to you that they have no intention of ever forfilling I am taking this to the ambudsman and am in the process of getting as many "valued clients" together so we can properly draw attention to the ****