Avoid FNB Home Loans

<p>I decided to get a Home Loan from FNB in October last year.</p> <p> </p> <p>I got the money but the experience was so bad it needs sharing. There was no communication to speak of. I had to do everything myself. Including following up with legal, my insurance company and the attorneys. </p> <p> </p> <p>They never ever got the figures right and I've spent hundreds of Rands having to follow up and chase and correct their constant mistakes. I also had to keep sending the same documents over 4 or 5 times? The service delivery was shocking. Between avoiding my calls never responding to emails and the sales guys having to act as administrators. </p> <p> </p> <p>I've lodged a formal complaint about them not following procedure only to be called by a woman from the "implimentation team" who did nothing but speak over me the entire time.</p> <p> </p> <p>As a decent person I called the first week of January to advise that I've heard nothing about how to pay them. The call centre agent advised me that there is no payment due until the 1st February. Only to be called 15 minutes ago by someone to tell me</p> <p>that they wanted to list me as a bad payer?!? Seriously how incompetant is FNB? When I told her this she sheepily advised me that she's made a mistake!</p> <p> </p> <p>I wish I had gone with another organisation. FNB could not have handles this worse if they actively tried.</p> <p> </p> <p>Don't bother laying a complaint as no one bothers to respond to it. </p> <p> </p> <p>Avoid FNB Home Loans</p>