AVOID FNB at all costs

I am trying to resolve an issue that became a complaint through FNBs normal channels.

My complaint has been open for a few weeks and has not been dealt with but I keep getting app messages to ask me to rate the service as it has now been resolved.

When I try phone the bank directly you get a bot that keeps directing me to debit order department even though that is not what I am trying to resolve and then no person answers so the call just gets ended.

I have sent 6 emails and used the FNB secure chat in their App, and I have tried phoning. there is no other means of communication I can try.

I get the same useless answer every time, someone will contact me back within 24 hrs. and that never happens. it has been more than 72 hours since I was last told it would be 24 hours.

if anyone reads this, please take my advice and go to literally any other bank. FNB don't care about customers at all. I am one of their private clients and even though I pay higher fees for better service I still don't receive any service.

AVOID FNB at all costs.