AVOID FNB AT ALL COST!!!

FNB,

I wish I could rate you negative 5 stars.

This is the third complaint I am posting in a week and a half. Despite lodging many queries, I HAVE STILL NOT RECEIVED ANY RESPONSE FROM FNB. I am at a loss for words at this point in time. I have contacted Premier, SecureChat, Resolution Centre, and have 4 DIFFERENT REFERENCE NUMBERS: CAS-***-Q7S4Z3 and ***NF and *** and ***NF.

This has still not been attended to at all, and I cannot believe the "service" that I have received. I am now proceeding to lay a formal complaint at the Banking Association.

Herewith my post on 17 July 2020:

I HAVE RECEIVED NO RESPONSE FROM FNB AFTER A COMPLAINT I LAID ON EMAIL, ON THE SECURE CHAT SITE AS WELL AS HERE ON HELLO PETER. IT HAS NOW BEEN 5 DAYS, AND STILL NO RESPONSE FROM FNB!!!!!

DO NOT USE THIS BANK - AVOID AT ALL COSTS!!!!

Herewith my original post / complaint on 15 July 2020:

FNB, YOU ARE GETTING WORSE BY THE DAY.

I contacted Premier this morning after I received a very threatening email telling me that legal action will be taken as my revolving facility is in arrears with an amount that is absolute nonsense.

First of all, I pay that by way of debit order and the debit order went off end June so nothing is in arrears. Secondly, I actually paid another bulk amount in June almost half of the total amount outstanding, so I really am not in arrears.

So back to Premier on Secure Chat, which is the most useless service ever. I spoke to one agent this morning, who did not respond to my questions and then the chat was ended. I then sent an email to Premier and have not even received an acknowledgement with a case number.

This afternoon, I spoke to another agent, and this agent asked me to please hold on for a few minutes while they go over my chat history. A few minutes later, I received the response that said "Thank you for your chat. We have received no further response from you. " I mean honestly, I was waiting for YOUR TEAM TO RESPOND but the chat was just ended.

On my third attempt of your very useless Secure Chat service, I spoke to someone who for the duration of my chat (almost an hour) could not actually answer my questions, being:

1) Why am I being threatened with legal action? 2) Why does my account show arrears? 3) Why when I choose "settle and close" does the settlement amount show zero, like in I owe nothing? 4) How did this happen in the first place? 5) What the hell is going on with this account.

After various chats between the last agent and myself, absolutely nothing was resolved and apparently I now have to wait 48 hours for a credit manager or someone to get back to me.

I want urgent feedback on this. What is the use of paying your Premier fees but I cannot be assisted, and if I do ask for assistance I have to go through half of the staff before someone actually tries to assist? And when they do, they cannot actually assist because they too have no idea what the heck is going on.

This is unacceptable FNB!!!