1 reviews | Active since May 2012
Available for all your needs, 24/7?
<p>In their advertising material (online and radio), much is made of "A team of bankers is available for all your needs, 24/7". But I want to know what that actually MEANS. I have contacted my "team" a couple of times over the last couple of months, but from experience I can attest that, although they might be available, they're definitely not working 24/7! You can write an email any time of day, but still only get "expect a response within 1 business day", according to the automated response. So why advertise their so-called availability 24/7?</p>
Good day cbstb,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 976458.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Good day cbstb,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 976458.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
A consultant called to follow up as promised in the official business reply. His response: the 24/7-promise only refers to calls to the Premier Banking Suite but not to emails. Ha! It doesn't state that anywhere on their website. Furthermore, when I wrote the email to my "team of bankers" yesterday, the automatic reply I received (with reference number) stated that they would reply within one business day (another empty promise). That deadline was also missed more than 2 hours ago...
So, where does that leave the client? In short, lots of promises, all broken...
A consultant called to follow up as promised in the official business reply. His response: the 24/7-promise only refers to calls to the Premier Banking Suite but not to emails. Ha! It doesn't state that anywhere on their website. Furthermore, when I wrote the email to my "team of bankers" yesterday, the automatic reply I received (with reference number) stated that they would reply within one business day (another empty promise). That deadline was also missed more than 2 hours ago...
So, where does that leave the client? In short, lots of promises, all broken...