Available balance a blatant lie

Item: FNB (First National Bank)
Rating: 1
Author: Jp P

I would like to understand how FNB communicate to their customers as to how much money they have left or available in their account....

When using online banking or banking app there is a balance and available balance... When purchasing for example petrol of R100 that amount should immediately reflect on the available balance.... I have noticed with some transactions the amount only reflects after few days...

So how am I supposed to know how much i have available to me? Because that available balance is basically not what is available to me at that moment.. i just dont get it?? Someone needs to explain this... Thanks

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

21 Nov 2018, 13:18

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply21 Nov 2018, 13:18

Official