Automatically upgraded to a more expensive account

Good day.<br> <br> +-30 days ago I attempted to shift my limit on my gold credit card. I was met with 3 options: 1.shift limit and upgrade card, 2.only shift limit, 3.only upgrade card. I clicked option 2 and then selected the desired limit. I was then met with a screen which confirmed everything I had said was ignored. The limit was set to the MAX and I was upgraded to a private client. I called and explained the situation +-7 times and wrote on the Facebook wall and sent an email, AND spoke to my now \private banker"who called to introduce herself"