1 reviews | Active since Dec 2011
Exactly the same problem as 3 month ago, and as I warned FNB then and before leaving overseas! The FNB online banking system, has just automatically decreasing my payment limit. No reason given, no warning and no way to correct the situation. Last time I could not pay my staff on time. Now I am overseas in remote Asia,(trying to have a holiday) another one of my online business profiles, has just had the limit decreased, so I can only pay 5 of the staff their wages. What is going to happen tomorrow when I have to pay 30 staff members 10x the amount for the main business, it will take me a month to pay them 2 at a time, at the current rate. I cannot stress how annoyed I am, FNB staff are inept, managers included, I have been trying to avoid this situation since January2019, by getting Enterprise banking which will supposedly work in this situation, 2 months later still not working. Now I email them from Asia and they say there is nothing they can do, I must call the call centre???? And hang on for half an hour for someone who cannot solve my problem anyway. Now here I am stuck, and no one including branch managers, regional managers supposedly has the authority to solve a simple problem. And of course the complaints department are going to go through the usual steps, but will not solve the problem. FNB is more worried about itself than it’s clients, what is online banking worth if you cannot use it remote places, like everyone likes to advertise, it is a hoax. FNB please can someone of authority, stick their neck out and take a decision and fix this problem for me. I need to pay my staff tomorrow when I wake up on the 22 May2019, and I do not want to do it one by one through the banking app. Please please.
Best regards,
Best regards,
Best regards,
Best regards,
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