SG
Sampie G
1 reviews | Active since Nov 2011
11 Jan 2019, 14:28
Automatic account upgrade without me knowing about it
I have a Premier Banking Cheque Account with FNB. On 10 January 2019, I received an email that my account has been upgraded to a Private Clients Account. And almost immediately after that, the pro-rata banking fee went of my account.
I did not request for my account to be upgraded. I phoned them and they created a case for my account to be downgraded back to the way it was. It is now almost 24 hours later and it has still not been fixed. This is the second time that I am having issues with FNB regarding account upgrades/downgrades. I am seriously considering moving ALL my accounts to another bank including my bond.
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Replies (2)
FNB (First National Bank)'s replyOfficial
12 Jan 2019, 08:32Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply12 Jan 2019, 08:32
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
SG
Sampie G's updateReviewer Update
15 Jan 2019, 12:01This issue is still not resolved. My account seems to have been fixed i.e. it is now back to Premier Account. However, FNB deducted two amounts from my account for the upgrade (which I did not authorize). These amounts are R 51.33 and R 34.83 and shows as #Monthly Account Fee. I will now start the process to move all my accounts to another bank (Cheque, Account, Credit Card, Personal Loan, Bond). I am done paying banking fees for horrible service! FNB has gone from the best bank to the worst in my opinion. Shame on you!
SG
Sampie G's update15 Jan 2019, 12:01
Reviewer Update
This issue is still not resolved. My account seems to have been fixed i.e. it is now back to Premier Account. However, FNB deducted two amounts from my account for the upgrade (which I did not authorize). These amounts are R 51.33 and R 34.83 and shows as #Monthly Account Fee. I will now start the process to move all my accounts to another bank (Cheque, Account, Credit Card, Personal Loan, Bond). I am done paying banking fees for horrible service! FNB has gone from the best bank to the worst in my opinion. Shame on you!