1 reviews | Active since May 2016
Automated process not happening
My card expires on 31 March 2018. I've sent an email on 26 Feb requesting the process, and I was assured re-ordering of the card is an automated process. I haven't heard anything, and when following up today, was told the re-ordering didn't happen. This means on the long weekend I won't have access to my account via my debit card. This is totally unacceptable.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)