automated answering does not assist secure chat does not assist i need to speak to someone a person not a robot

i would like a consultant to give me a call i tried to call and the automated voice responds and does not let me speak to a person it rather sends me links and i cannot speak to a person the secure chat has never helped me and im saving myself frustration as secure chat does not work and iave complained many times coudl a consultant call me and tell me why i do not get ebucks with the new settings - it is telling me to open accounts i already have with FNB including my home load i get +-R600 worth of ebucks pe month that i use, so for me to get R50 is a big difference - when i go on the app they tell me to apply for a aspire account and home loan that i already have this is nonsense call me please