GG
Gaurav G
1 reviews | Active since Dec 2018
17 Jan 2019, 13:18
Auto payment not running on scheduled date and wrong interest changed due to it.
Hi,
Even after repeated asking FNB to review January'19 credit card statement, they have not rectify or provided me with any feedback. I was charged incorrect interest. FNB fail to run auto payment this month on 9th and I had to make a manual payment on 10th. I had sufficient balance in my cheque account to fulfill last month credit card bill. I want FNB to reverse interest generated in this month statement. This has happened last month as well. Please let me know why my auto payment is not running on the scheduled date.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
17 Jan 2019, 14:08Good Day Mr. Gupta,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf with ref : ***NF and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply17 Jan 2019, 14:08
Official
Good Day Mr. Gupta,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf with ref : ***NF and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)