Auto credit card refund

Hi, I have been struggling to get my refund of ZAR 25999 for a purchase and cancellation that was done on 18/10/2019. I dealt wth Princess Mhuntana from the online store. At first she said the refund was done, then a week later she said bank had flagged it has ***** so the istore needs to deal with the bank with all relevant information. The bank says they have no idea what she means if a transaction is cancalled and no goods are collect the refund needs to be made .

The complaints department said my banker is supposed to help me resolve my issues as my contact in the Bank. Her claiming she has no idea what to do is just not good enough.

My private banker needs to help with this resolution and speak to speak to the istore like they have suggested in the email and get this resolved. If she cant do it she needs to escalate to someone more senior, the fact that she have sat on this for almost a month is also not a good reflection on her part. FNB:-) complaint ref *** has been sent to Wealth Segment

Details of this order are - Auto credit card refund for order **********4 refund log 420025.

Bright

@ Gabrielle Please speak to the istore like they have suggested in the email and get this resolved. If you cant do it please escalate to someone more senior, the fact that you have sat on this for almost a month is also not a good reflection on you part. FNB:-) complaint ref *** has been sent to Wealth Segment