Authorized Debit Order

I opened an easy account with FNB in January, just after my first salary drop with the bank I had an authorized debit order written Virgin active of R237 going off my account. After learning that I couldn't reverse on the App I call their call centre which took me 30 minutes of holding the line to be helped. It was reversed and stopped. After a week the same debit order went off, like before I held on for close to an hour for a reversal, 2hours later the same debit order debited. Get this, I stay in the bundus where the nearest virgin active is 230 km away, I have never set a foot at virgin active and I weigh 45kg. I am out here busy trying to gain weight. Stop it whilst I am still asking nice