FH
Francois H
1 reviews | Active since Dec 2018
11 Dec 2018, 13:57
Authentication Failure on Internet Banking
Hi FNB, I just managed to get access to my credit card PIN details on the FNB internet banking site without being properly authenticated on my cell phone.
I phoned FNB ***** about 10 minutes ago(13h45 11 Dec 2018) and reported it to Nomsa, who clearly did not understand the seriousness of the issue and decided to end the call. If you are interested in this information, please let me know.
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Dec 2018, 13:38Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Dec 2018, 13:38
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)