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noxolo Q
1 reviews | Active since Nov 2016
14 Mar 2018, 16:45
AUTHENTICATION ERROR !!!
WHAT IS THE POINT OF YOUR TELEPHONE BANKING SYSTEM IF IT FAILS TO AUTHENTICATE CLIENTS ...SO BASICALLY CALLING IS NO LONGER AN OPTION ... I HAVE TRIED ON MORE THEN THREE OCCASSIONS TO CALL IN AND MY CARD NUMBER IS ALWAYS WRONG ...HOW IS IT WRONG IF I AM LOOKING RIGHT AT IT ...AND OFCOURSE NO ONE CAN HELP ME CAUSE GUESS WHAT THATS THE ONLY WAY I CAN GET HELP
WELL DONE MOST INOVATIVE BANK
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FNB (First National Bank)'s replyOfficial
15 Mar 2018, 08:23Good day Noxolo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Best regards,
FNB (First National Bank)'s reply15 Mar 2018, 08:23
Official
Good day Noxolo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Best regards,