1 reviews | Active since Apr 2009
Attorneys stay away
<p>An attorney is not allowed to practice without a trust account. An attorney cannot randomly pay in money into a trust account. FNB assured my they have specialised knowledge of attorney trust accounts. Thus I opened my account with them. Without any notification they just closed my trust account. This can lead to me being s****ped as an attorney. But apparently it's my fault for not contravening the Attorneys Act and depositing money into the account every three months. Then I received 4 different stories from 4 representatives. Firstly I was told on 31st of August somebody will phone me on that day and reopen my account before end of business. The next day after no contact from the bank I phoned yet again to be told that no it normally takes 3 business days. 4 days later I phoned to just be informed that they cannot open accounts and I have to go to my branch. Something my branch also neglected to tell/assist me with when I spent almost an hour there on 31 August. Something nobody else deemed to tell me almost a week before. Now I finally get a call 10 days after I initially phoned to tell me I now again have to submit FICA documents. My account was opened less than 9 months ago. FNB closed my account unilaterally because I didn't contravene the attorneys act. Maybe if you want to provide Trust accounts to attorneys you should read up on the act. I am not allowed to pay my own money into the account every 3 months to keep it open. Every one of your representatives give different stories. And now you want my FICA docs because you messed up. All attorneys be warned.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
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Regards
Complaints Resolution
Melinda Duvenhage
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
