Attitude on a new level.

I would like to express my unhappiness with the service that I just received at FNB Waterfront (Bloemfontein).

Today I was assisted by a lady called Bongeka Nsimonge. (something close to that. Consultant 4). Maybe it's because she had a long day but the service she gave was nothing short of bad and quite frankly, unnecessary.

Every time I asked a question she kept sighing, rolling her eyes and referring me to the App as if I was wasting her time by being there. When I asked for an explanation/reason for not qualifying for credit because it wasn't making sense to me at all (all the other banks approved me) all she did was shrug her shoulders and kept repeating "it says you have too much debt" like a broken record and continued with her Barbie-doll attitude, offering no solution whatsoever.

Really FNB? This is not the standard I'm used to from you.