attitude and poor response

I have received a call from the fnb credit card call centre yesterday. The lady asked to confirm my I'd number or d.o.b. I asked her to call it out so I can confirm. The lady was rude to me and about to cut the call. I said hello hello. She responded once again in a very rude manner. I asked to speak to her superior. The lady that came on the line adv she is the manager. I requested that she listen to the call recording and get back to me with feedback on wat is the steps taken foward. She agreed. I have not gotten any feedback. Now another lady called me again today. When I asked if she can read the notes. She just got arrogant and cut the call refusing to listen to me. <br> Is this the way a customer should be treated when he is goin through a bad patch. <br> I am no dog and I will not condone being treated like 1.