Attempted ***** and false assurrances

Yesterday evening I discovered that too many invalid attempts by someone else, on my cel based fnb app, caused it to be locked. I called fnb "security" to be told they were locking all my cards and the cel app. But I could go to the branch this morning to have everything returned back to what it was. I agreed on the basis of this assurance-listen to the call from *** to validate. The fnb. Co. Za site indicates that the Bela Bela branch opens at 8h00-at which time I was there. They refused to serve me. Sevice when it arrived after 9, was spread over 4 individuals all passing the buck and selling different stories. Bottom line-i have no service and won't have for 9 days. They just shrug their shoulders. Trying to get hold of my private banker was a waste of time - at about 12 I was left hanging on for along time and cut off.

I am a private client - how do you treat your regular clients?