ATT: CEO COMPLAINTS

From: Dean Tyers <br> Sent: 09 December 2015 09:45 AM<br> To: [Email Removed] [Email Removed]<br> Subject: FW: Your FNB Query and Complaints Resolution enquiry, Reference No: 88R75N7F<br> Importance: High<br> <br> Good day, <br> <br> It is roughly about 46 hours later and I have still not received any feedback with regards to my complaint below. It is really sad that a Bank of this magnitude continuously excel in disappointing their clients. I am totally appalled and shocked to say the least, I really don't know what to do anymore.<br> <br> Can we please have this sorted out Urgently?<br> <br> Dean Tyers <br> <br> From: [Email Removed] [Email Removed] <br> Sent: 07 December 2015 11:00 AM<br> To: Dean Tyers<br> Subject: Your FNB Query and Complaints Resolution enquiry, Reference No: 88R75N7F<br> <br> Dear Customer<br> <br> Welcome to FNB and thank you for contacting us. An FNB consultant will be in contact with you within 24 business hours to respond to this query. Please note your reference number is: [88R75N7F].<br> <br> Should you require any further information on FNB, please don't hesitate to contact us on *** during our business hours, which are from 08:00 to 17:00 weekdays. <br> <br> Kind regards<br> FNB CARE