1 reviews | Active since Aug 2011
Atrocious Service/*********** People
<p>So i get this email from Sekwele, Tidimalo ********** with my final contract on 27th February for my home loan, i then responded on the same day with 2 questions, she then responds on the 28th with the following "Good day Mr Prestage , Hope this email find you well.That amount on your online is instalment for February, bear in mind that youare to start paying in March, so interest is therefore added for you for your first payment which commences in March.With regards to your insurance your premium is included with your capital and interest, its not a separate amount. Hope I have answered your questions."</p> <p> </p> <p>I then proceeded to respond on the same day with the following email "Thanks but this still make no sens<br />What you saying is i am gonna get charged R500 extra for my bond repayment at the end of March because you guys never contacted me to have the money deducted now in February? That is ********* business practise.And on the final contract you sent it states home owners insurance is included in my total installment which R******"</p> <p> </p> <p>And its now the 13th March and i still have not received an response, i have a good mind to move my bond</p> <p> </p> <p>Your service is atrocious</p> <p> </p>
Good day Mr. Haroldhp
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Haroldhp
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Dont let this person Sekwele, Tidimalo who does not know how to provide a service call me again. I want to speak to a manager because this person doesnt see by her not responding to my emails impact the service she is rendering
Dont let this person Sekwele, Tidimalo who does not know how to provide a service call me again. I want to speak to a manager because this person doesnt see by her not responding to my emails impact the service she is rendering
