Atrocious service in 2020 from a supposedly forward thinking bank!

It has been 11 days since I wrote the above review and I am afraid not much has happened since then. I received a call from the manager of the branch in question and was promised to receive feedback within 24hrs. She did follow up with me a day after confirming I will be receiving a call from the relevant department. That has not happened and I have not heard anything from FNB since. I must say it is absolutely appalling having to complain through a public platform like this just to try and get your own bank to provide the service they promise you from the onset....SHOCKING.