Atrocious service FNB

There should not even be a star for FNB service from the private clients department, this morning I had to phone on a follow up with a debit order that I queried last month I was put on hold for 26min after that I hung up sent mails and still no response from anyone at FNB. I was assured that it would be blocked, last week it went off again after having to go to the police station to get an affidavit and sending the relevant paperwork through. This afternoon I had to phone back again and again was put on hold for 17min they then said they will escalate my query and get back to me tomorrow, why tomorrow as I phoned and emailed about my problem this morning WOULD NEVER RECOMMEND FNB TO ANYONE ATROCIOUS SERVICE