Atrocious service at FNB Hammarsdale

Atrocious service at FNB Hammarsdale. A 09:00 appointment was made for the 23rd February 2023 to change church bank account signatories however when we got there we were informed that they had network issues. What was alarming was that they were able to serve everyone else with no issues except for us because it would appear that what we wanted to do will take time some time.

The load shedding schedule indicated that load shedding was scheduled to start at 11:00 and at 10:17 we had not been assisted.

The consultant were not helpful at all, they kept on indicating that there was a network issue however they were able to service other people. I typed this complaint whilst at the bank.

What was alarming was that I was able to work remotely, be on MS Teams meetings and send emails, be on the internet without any challenges but FNB had indicated that they had network issues.

The consultants gave the impression that they do no want to want. i even stressed the fact that they should have advised us of their constant network challenges hen the appointment was made so that we can book at another branch.

This is unacceptable, the service was extremely poor. They have no regard for customers.