MR
Melinda R
1 reviews | Active since Mar 2015
30 Jul 2019, 10:59
ATROCIOUS SERVICE AT FNB!
I am SO TIRED of trying to reach FNB's contact centre. I am an expat living abroad. I have made numerous requests to FNB to assist in reactivating my cheque crad, to change my primary OTP option to email, AND NONE HAS BEEN DONE! I have reference numbers. Being told I will be contacted in 24 hours and its already the 3rd day!!!! I am changing my bank when I return to South Africa. FNB, YOUR SERVICE IS Atrocious!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
30 Jul 2019, 11:45Good day Melinda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply30 Jul 2019, 11:45
Official
Good day Melinda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
MR
Melinda R's updateReviewer Update
31 Jul 2019, 10:58I would like to thank FNB for finally resolving the problem. I received numerous calls from FNB yesterday to ensure that I had access to my cards. Thank you FNB. It is sad that issues have to escalate to such extremities before resolutions can be found.
MR
Melinda R's update31 Jul 2019, 10:58
Reviewer Update
I would like to thank FNB for finally resolving the problem. I received numerous calls from FNB yesterday to ensure that I had access to my cards. Thank you FNB. It is sad that issues have to escalate to such extremities before resolutions can be found.