ATROCIOUS SERVICE AND LACK OF URGENCY

As a bank that claims its customers or clients are fore front of its growth and with the moto of "Growing South Africa" as the cornerstone of its business it should look at the ground level staff, particularly the call centers. I called to to cancel an ******* debit order running off my account however i waited an excruciating 30 minutes on the line waiting to service from an agent. This is not the way to target business or to try and keep your existing clients happy with such service. Up your levels of service URGENTLY!!!