atrocious service

-0 star.

Before I cancel my gold cheque account from FNB. I need understanding and clarity as to the service I’ve received.

On the 18th I noticed a weird transaction on my acc and I immediately disputed that on my App, following a NO response I went to my nearest bank in Parktown and was assisted by a friendly lady and I was able to call the ***** department.

No case number, no contact person to follow up with, no ETAT. Boom out of no where the investigated amount is reversed into the account the extra charges not. Nothing to alert me on all the proceedings and findings of my request.

As a result I had to cancel my card paying an extra R110 for a replacement which I would hav not done, if I was given assurance that the matter was to be handled with utmost professionalism, But because I didn’t trust any FNB stuff I opted to replace asap.

Your slogan should not be “how can we help you” but should be “ we won’t help you”. This is just another trauma experienced at the hands of such a huge entity that we trust with the little we have. This prove the story of the man who came rushing to report ***** at one of your branches and the service was shocking to say the least.

Anyways as calm a I am. I’ll be waiting to hear from your ***** department.