SM
Simphiwe M
1 reviews | Active since Jun 2019
29 Jun 2019, 10:50
Atrocious service
I am appalled by FNB and their atrocious service. I've been on hold for longer than an hour and still no assistance whatsoever. I have to pay an account with them that is due tomorrow and they are failing to assist me. But they are so quick with calling you when it's time for you to pay them. I am truly disgusted as this is so frustrating! They know they are a big bank and should have enough advisors booked to work on a Saturday to help with the volumes.
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FNB (First National Bank)'s replyOfficial
01 Jul 2019, 10:20Good day Simphiwe Maepa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 10:20
Official
Good day Simphiwe Maepa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***