Atrocious FNB service to 71tr old pensioner

Its now 13:15 and absolutely atrocious my 71 yr old mom has now been standing in a queue for 1 hour 17 minutes already with only 1 teller open whilst Somalia is depositing over a R1million in cash at the only teller open. All she wanted to do is receive cash from a monogram and could not do so at the atm. Why you do not have at least 2 tellers open in peak time at FNB Tygervalley is beyond me. She is battling with heart 4 stints and clearly taking strain having to stand waiting in the que