ATROCIOUS CUSTOMER SERVICES !!!!!!

Hi

I HAVE ORDERED A CARD FROM FNB 25/03/2021 to date i've not received my card . this has been escalated twice before and on the third attempt im told managers do not take calls from customers. this for me is far more upsetting then the fact that i have been able to use card facilities. Managers from FNB think that they are above everyone and not willing to assist. i was also then told that if i urgently want my card i will be charged R250 ??? and yet for 3 weeks it is FNB THAT FAILED TO DELIVER ???