Atrocious customer service

My account was closed by FNB without my notification..since last week I have been trying to get this matter sorted...finally being fed up I called their complains department hoping this will resolve my matter....but to my suprise nothing I recieved messages from FNB informing me they are investigating the matter and will come back in 2 working days....two days came and went no phone call, meaning customer service with FNB is not a priority....and yet everyday 'How can we help you'...I wonder who are they talking to because their slogan is not in relation to their customers. If you can, do not bank with FNB...too big and too important to worry about their customers.