Atrocious Customer Service.

I took out a personal loan with FNB a few years ago. When COVID came I was unable to pay the full amount but still paid a small amount when I could. End of August I tried to use their app to make arrangements for the amount outstanding. The consultant on the chat on the app told me that I wasn’t able to do it this way as my app wasn’t verified. I email and got no response. I phoned FNB and was told the lady cannot help me. Now I’ve been handed over to lawyers and they’re pushing for the money obviously.

I find it very unfair that FNB not once contacted me regarding the money and I was never assisted when I myself tried to make a plan but now I’ve been handed over.

The service at FNB is disgraceful and I really wish I had never taken a loan with them!