Atrocious and disgusting service from FNB consultant Muvhala Mudau

The level of poor customer service I received from this young lady Muvhala Mudau is dispicable, to say the least. No empathy nor sympathy, rigid and unfriendly. I'm in customer services myself and we usually use calls like that in the training room to show our trainees what NOT to do on a service call. But also, the standard has dropped at FNB, from your consultants to your processes, which the lady refused to budge from, then told me no one of authority was available to take my call and reverse my debit. And then you call yoursleves a Team of Bankers, who are never available when needed most. The transaction that was supposed to be reversed over a month ago, she tells me will take another 40 days to clear..? You guys are running a circus there, honestly. If we can't rely on FNB for a great service, then what is to become of our UNACCESSIBLE money?

Have a great day knowing that I'm stuck at Engen and I can't pay for my petrol because you refused to reverse my R431, due to it being over 40 days old, something I requested to be reversed over a month ago.

You guys don't care, so allow me to copy and paste, to add on so many unresolved complaints against you on Hello Peter.

Love and Light