MT
Mutondi T
1 reviews | Active since Dec 2018
20 Dec 2018, 22:07
Atn swallowed cash
I made a deposit on 17/ ********** at 11:35 at the FNB atm in End Street Mall. While the machine was busy counting the money, it just went dead then it read out of service and gave me a slip stating your cash deposit was unsuccessful. It also kept my money. I went to the branch and I was given a form to fill in and the guy told me the noney would be deposited in a few days. He also gave me a reference no to quote if this did not happen.
STILL NO AWNSER FROM FNB.................PLEASE HELP!!!!
Mutondi
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FNB (First National Bank)'s replyOfficial
21 Dec 2018, 10:45Good Day Mr Tshivhase,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply21 Dec 2018, 10:45
Official
Good Day Mr Tshivhase,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***