1 reviews | Active since Sept 2017
ATM Withdrawals
FNB Prides themselves about Great Customer Service : HOW CAN WE HELP YOU.
11 Days ago I was in Gaborone and I used my FNB Card to Withdraw cash from an FNB ATM. No money was released by the ATM but money was debited from my Acc. I immediately contacted FNB Private Suites and they send me forms of which I completed and send back for the reversal of the transactions. Today 12 days later I had to contact them and no reversal was done and instead I'm the one at fault.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)