MB
Michelle B
1 reviews | Active since Feb 2015
19 Feb 2015, 09:36
ATM withdrawal error
On the 4th of February I went to withdraw R2200 from the ATM. As I was withdrawing, our loadshedding started. The amount was deducted from my account, but no money was given from the atm. <br> I immediately went to our FNB branch to put in a request to get the money transferred back to the account.<br> It is now the19th of February, but still no money. <br> <br> I have contacted the consultant numerous times, he first said that it would take 3 working days, then later when I phoned, he said that it would now take 7 days. <br> <br> I would please just like to know why this process is taking so long. <br>
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FNB (First National Bank)'s replyOfficial
19 Feb 2015, 09:58Hello singachicky,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 627635 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 627635 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply19 Feb 2015, 09:58
Official
Hello singachicky,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 627635 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 627635 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)