ATM withdrawal but no money & no feedback to date

On the 13.03.2016 I tried to withdraw cash but the money never came out. This was at Total garage in Pimville (bear in mind the ATM is inside the Bonjour Shop). I received an SMS confirming the withdrawal. I tried calling the call centre but advised that it was already after working hours. I called on the 14.03.2016, I was advised that I need to go to a branch. I went to Maponya on the 19.03.2016 and had to fill in a form. I was advised that it takes 48 working hours for it to be processed. It is now exactly 192 working hours but no feedback and no money. I called the call centre today and spoke to Eunice Maaki who said she can't assist me as that query isn't even logged on the system and they do not deal with ATM queries. I'm still R2000 shot, my statement still reflects \ATM CASH TOTAL PI *** <br> *** 0.00 -2,000.00\", the date on the statement is even wrong by the way its dated 14.03.2016 the Monday. No adjustments ever made to refund me and no one is accounting to that. What must a person do now if FNB has faulty ATMs or do they keep that money to themselves when they do a recon and balance the funds. I'm very frustrated and need this sorted out ASAP."