GK
Gerhard K
1 reviews | Active since Sept 2020
27 Sept 2020, 10:09
ATM took R400 of my money
I made a cash deposit of R5500 at the Village Mall FNB ATM in Hartbee****rt this morning - when I inserted the cash the cash deposit slot closed and then started counting - then opened with the message "all notes rejected". I then thought maybe the ATM was rigged so I took the cash and let the customer behind me do his deposit - I started a counting my money and it was now R5100 meaning that the ATM took R400 of my money!!! This is totally unacceptable and I would really appreciate it if FNB could give back my money. ATM nr ***9 estimated time 09:45 My FNB cheque acc ***
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Gerhard K's updateReviewer Update
01 Oct 2020, 16:13Good day,
This matter has yet to be resolved. A Catherine from FNB complaints phoned me and told me that the video surveillance will be checked upon which I asked if the ATM will not be balanced? She then rep**** that it would have been checked yesterday but still I have not received any feedback.
This is what I have received so far:
"Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
This matter has yet to be resolved. A Catherine from FNB complaints phoned me and told me that the video surveillance will be checked upon which I asked if the ATM will not be balanced? She then rep**** that it would have been checked yesterday but still I have not received any feedback.
This is what I have received so far:
"Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
GK
Gerhard K's update01 Oct 2020, 16:13
Reviewer Update
Good day,
This matter has yet to be resolved. A Catherine from FNB complaints phoned me and told me that the video surveillance will be checked upon which I asked if the ATM will not be balanced? She then rep**** that it would have been checked yesterday but still I have not received any feedback.
This is what I have received so far:
"Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
This matter has yet to be resolved. A Catherine from FNB complaints phoned me and told me that the video surveillance will be checked upon which I asked if the ATM will not be balanced? She then rep**** that it would have been checked yesterday but still I have not received any feedback.
This is what I have received so far:
"Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."