1 reviews | Active since Dec 2015
ATM took my money and not credit account
<p>I just depostited money 2 hrs ago (08/04/2017 around 4pm) at The grove mall outside ATM. The bank was already closed. The ATM reported error unsuccessful deposit and did not return my money. A security guy made me fill out a claim form and leave all the papers there including receipt from the ATM. He said the bank will contact me and I should come to the bank on Monday. I feel like I have been ******. I wanted to tranfer that money to my credit card before it accumulates interest. Can you please assist in that regard. This is unacceptable service from FNB.</p>
Good day Mr. crobie
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. crobie
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***