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Siphokazi M

1 reviews | Active since Oct 2017

18 Oct 2017, 10:26

ATM TOOK MY MONEY AND ACCOUNT NOT CREDITED YET

ON THE 05/10/2017 THE ATM AT THE KWT BRANCH TOOK MONEY I WAS DEPOSITING IN MY ACCOUNT. I WENT TO THE BANK THE FOLLOWING DAY AND I WAS TOLD THAT IT TAKES ABOUT 5-7 WORKING DAYS TO CREDIT THE ACCOUNT. MY ACOUNT HAS NOT BEEN CREDITED YET AND IT'S PAST 7 WORKING DAYS. I WAS PROMISED THAT AN SMS WILL BE SENT. I AM STILL WAITING FOR THAT SMS.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2017, 12:12
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

SM
Siphokazi M's update19 Oct 2017, 07:55
Reviewer Update
Thank you Naomi, The KWT Branch manager called me and informed me about the steps he had taken yesterday. I received a notification this morning telling me that my account was credited with the amount was taken by the ATM. Thank you very much even though this had caused an inconvenience to me as I was supposed to pay something with it the day after the ATM swallowed it.
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2017, 11:42
Official

Good day Siphokazi,

Thank you for your posting.

I am glad to hear that you were assisted and that the matter has been resolved.

We sincerely apologise for the inconvenience and frustration caused.

Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

***