ATM *******

My husband just received his salary and withdrew a small amount of cash. Soon to become aware that his account has been cleaned out and debit orders were declining. . Amounts of R3000.00 for 2 transactions went through along with an e-wallet transfer and an electronic transfer and absolutely no sms was sent to his phone. As soon as my husband became aware of this the next day he visited the Verulam FNB and was told that they logged in a complaint and he cannot be refunded because there are no camera's at the 2 ATM's which they pick up on they system were used for these withdrawals. He was also told they were going to trace the electronic transfer and try to recover the portion of that money by reversing the transaction. It has been 2 days and no news from them regarding this(How long does it take to track a transfer? when the money is out of the account) FNB fails to realise that the lack of their safety for their clients has resulted in such a back lash in our life and many others. After this experience we have heard of so many of the similar complaints from not just FNB Clients, but the Police as well. I would appreciate If FNB could some how find it to help us.