Atm tampered with at 320 west street Durban

I was ****** at an Atm in 320 west street on the 15 November 2015 by guys who had already tampered with the Atm.There was no security guuard there and they forced me to key in my cellphone number,as soon as i did that money as debited off my account at another atm on Smith Street.I reported the matter to FNB but received pathetic service,no card was ordered for me and consultant had told me she ordered it.I saw the suspect when i went to the bank the following morning, he had just ****** someone else,i took a photo,showed the bank consultant and he turned me away at the door and told me i had to report it myself to the police,they are not liable for there being no security at that Atm.my experience reporting this has been terible! I have been a customer with FNB for years and to recive such useless service honestly is upsetting.so many others lost much more money and we were all turned away by the fnb on west street and told to go to the police ourselves! Precautions must be taken by FNB if an Atm is tampered with ensure its fixed.someone could die there if they don't co operate with those suspects! No cameras around and the state of the Atm itself is appualing!!