ATM switched off while i was depositing

On the 13th of March i did an atm deposit at Cresta and the ATM switch off but the money did not reflect in the account today is the 18th still the money is not in my account. I went to the bank on Saturday and the explanation was there were missing some information from the Atm. The branch said they will have to wait for feedback and then they will call me they dont know when i will get my money.