MB
Moira B

1 reviews | Active since Nov 2010

20 Apr 2015, 10:40

ATM swallowed my card once again!

Dear First National Bank<br> <br> <br> I feel it's very unfair that's its not advertised or told to a person you have a 10 second period to remove your card from ATM.<br> <br> Yesterday I drew money took money then slip then was about to take card and card was swallowed.<br> <br> Today I phone the Grassy Park FNB branch and was told card is cancelled I must pay R100 for new card I personally think it's a *******.<br> <br> I'm so not impressed.<br> <br> Tracey Belelie<br> Security Admin Clerk <br> Bravo Group Sleep Products - A Division of Bravo Group Manufacturing (Pty) Ltd<br> Tel: *** <br> Fax:*** or ***<br> E-Mail: [Email Removed]<br> Web: [URL Removed] [URL Removed] [URL Removed] [URL Removed]<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2015, 12:59
Official
Hello Moirab19,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 669572.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)