1 reviews | Active since May 2010
ATM swallowed cash
I made a deposit on 6/3/2018 at 06:36 at the FNB atm in Queenstown. While the machine was busy counting the money, it just went dead and gave me a slip stating your cash deposit was unsuccessful. It also kept my money. I went to the branch when opened and the lady gave me a form to fill in. Money would be deposited within 24 hours. She also gave me a reference no to quote if this did not happen.
I have now spent the best of 45 minutes to find out what is going on and where is my money... STILL NO AWNSER FROM FNB...According to them there is no ref no like the one i recieved via sms from them!!!! PLEASE HELP!!!!
KOBUS
Hello kobusp ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello kobusp ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***