wD
wayne D

1 reviews | Active since Dec 2018

10 Dec 2018, 14:09

ATM STOLE MY MONEY

Hi Today I deposited R2100 in the vaal mall, going into the bank they said I should use their atm to deposit money. Since I am not a fnb customer i went outside thinking its something new. I used their function pay fnb recipient, keyed in the account number and then it pop up crazy price pawnshoppe ,, put in the money, machine asked if R2100 and account is correct and I said yes, after words it didn't give me a receipt, I thought that the machine is out of paper. I the phoned the recipient, and they said its not in, went to the bank and the said there is nothing much they can do, I was never even offered any help or courtesy, this is all I have, No what now??????? WhO can help me, A COMPUTER GENERATED RESPONSE IS NOT GOING TO HELP, SINCE I SEE THIS IS THE ONLY RESPONSE YOU GUYS GIVE THE CUSTOMERS.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Dec 2018, 15:21
Official
Good day Wayne, 

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)