ATM ****

ATM **** On the 15 November 2019 I went to with draw money at an FNB ATM in Hyde park. This was money sent to me via ewallet at 6:00 a.m that morning. When i got to the ATM I followed the procedures of withdrawing money via ewallet. When it got to the point of money coming out the machine made the noise that it was coming out for for a good 5 minutes but nothing came. I stood there for 30 minutes thinking it would come, then the slip finally came out stating that I have withdrawn the money but I had not received anything. I then waited for the bank to open in order for me to get a solution for this problem, while waiting I decided to call the ewallet call center to get assistance . When they open they said I should call the call center again, which I did and had a reference number for the call. Then I waited at the bank with no one paying attention to my query , until I started crying and causing a scene they assisted. This money was for Rent . They had advised me to take a loan in order to pay my rent, this having interest on it, mean while they have the money I was going to withdraw. When I declined this offer they said it will be resolved after 24-48 hrs. I then had to borrow money from the Loan shark, which also has interest that I need to pay. This has caused a big inconvenience in my finances this month . This was not resolved in the time frame given only after 7 days has this been resolved. Money got paid into my account this morning, with no explanation of what happened.

I would like to request a full feedback on what happened, how can this be avoided and solved in the time frame given as this was extremely stressful and time consuming. This resulting in us not feeling safe at any ATM.